Topics, Sentiments and Emotions in One Dashboard
Our proprietary AI turns your texts into clear insights you can actually work with. With Alfasent you no longer need to read every bit of customer feedback.
Topic Recognition
No more high-level text analysis which still leaves you reading to get more detailed insights. Are your customers talking about the price of your product or the quality? The friendliness of your staff or service? Our fine-grained categories are tailored to each industry and provide all the insights you need
Term cloud
We believe that context is everything, that is why we also extract which words your customers use. Relevant terms provide deeper insights into what matters to your customers.
Sentiment
For each topic, we can tell you whether your customers are talking about it in a positive or a negative way. That’s right, no vague sentiments on sentence or review level, but a sentiment for each topic that is mentioned in a text.
By using a five-point sentiment scale, ranging from very positive to very negative, you get even more insights into what truly enlightens your customers, or what doesn’t.
Emotion
Emotions offer an extra layer of information on top of the sentiments. This way, you can quickly see which topics trigger strong emotions among your customers.
On top of that, by looking at the negative emotions, you can quickly identify customers who need to be contacted so you can turn an angry customer back into a happy one.
On Any Data Type
Customer feedback comes in many forms: social media posts, online reviews, answers to surveys or conversations with your customer care team. With Alfasent you only need one platform to analyse all of your data.
Alfasent’s text analytics will help you truly understand your customers.
We currently have integrations with the following platforms:
Can’t see a platform you need an integrations with? Reach out, we’re happy to look into the possibilities.
