Automate your customer feedback analysis

A moving visual of reviews appearing on the left side, followed by graphs on the right side which show topics and sentiments that can be found in the reviews. In the middle, the AlfaSent logo pulses.

Turn your unstructured data into actionable insights

With AlfaSent you no longer need to read through each review, chat message or social media post in order to get useful insights. Our software does the analysis so you have time to make strategic decisions that will improve customer satisfaction.


Discover trends, quickly

Thanks to real-time sentiment tracking you’ll quickly find out when there’s a positive or negative trend in customer satisfaction. That information is crucial for any customer-centric company.

Get marketing insights you never expected

Learn how your customers really feel about your business. Inform your sales and marketing team to make their jobs easier and increase your revenue.

If your customers take the time to voice their opinion, they deserve to be heard.

Why AlfaSent?

Highest accuracy,
based on research

As a Ghent University spin-off, our AI models are the direct result of years of research in the field of sentiment analysis and emotion detection. Our state-of-the-art technology offers the highest accuracy currently on the market.

Emotion analysis

Knowing whether your customers are expressing a positive or negative sentiment is a good start. Truly understanding their emotions will take your Voice of the Customer programme to the next level.

Fine-grained results

No high-level analysis with broad topics that leave you reading through your data after all. Our fine-grained categories combined with the words that are used give you all the insights you need.

360° overview

Analyse any type of written customer feedback. Whether it’s survey answers, social media posts, reviews or chat conversations. Customer feedback is everywhere. The insights wait in your AlfaSent dashboard.

Partners

Ghent University logo
LT3 team logo
VLAIO logo
We Are Logo

Automate your customer feedback analysis now

Be part of the pilot project and help mold the dashboard to satisfy your needs.